This profile has been claimed by the business owner or representative.
Nusenda Credit Union
- Credit Unions
- Albuquerque, NM
About this business
Nusenda Credit Union offers a full range of convenient banking services in Albuquerque, including home loans and savings accounts, designed to meet the needs of our members. We provide competitive solutions comparable to those offered by larger financial institutions, with the added benefit of extended Saturday hours for your convenience.
Location details
8321 Palomas Ave NE, Albuquerque, NM, 87109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
The lack of training is astonishing. I have been going to the branch to make mortgage payments. They increased the mortgage which is normal with escrow etc. but I’ve made 3 payments and was never informed of the fact I was paying less than was due. Rather than mentioning the change in payment they take the payment charge a late fee and I find out through my credit reporting. I’m sure the employees are great but lack training to relay that information. I go into the branch for the payment every month. Not to mention I’m ahead... read more
They will allow people to take your money! Do not entrust your funds to Nusenda. I had a vendor charge my card without my permission and take $1,000 from me. I disputed it with Nusenda, and they did absolutely nothing. They do not communicate their processor policies clearly and they leave you to do all the work to prove your case. They did not take any action; they did not reach out to the vendor, they did not retrieve my funds, nor did they send the dispute to Visa. During my initial phone call, I was informed that I likel... read more
Honestly, absolute best experience I’ve had at Nusenda today thus far!! :) and every single experience I’ve had at this bank has Been absolutely exceptional from day one .. They protect my account when they suspected fraudulent charges, which literally saved me Due to other bills being due and priory.. very experienced, polite efficient, Banker/financial consultant named Victor from member services at the Paseo Location literally saved me today by helping me apply for my first loan with them & getting approved immediately..!... read more
Tried to make change with their teller. I was denied because I didn't have an account. Then the teller told me I can't use their ATM either, which is probably not true. Weird. Not recommended.
I had an excellent experience with Nusenda credit union. They were extremely helpful and cooperative when I had an issue with my financed car's auto insurance. Despite a miscommunication between my insurance company, myself, and Nusenda, they were able to waive the $2500 fee for forced auto insurance. I was impressed with their dedication to resolving the issue. If you're looking for a credit union that values its customers and provides exceptional service, Nusenda is definitely worth considering. Overall, I would highly rec... read more
Frequently asked questions about Nusenda Credit Union
How is Nusenda Credit Union rated?
Nusenda Credit Union has a 4.8 star rating with 37 reviews.
When is Nusenda Credit Union open?
Nusenda Credit Union is open now. It will close at 5:00 p.m.