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Nusenda Credit Union - 98th street
- Credit Unions
- Albuquerque, NM
About this business
Nusenda Credit Union’s range of banking services like checking, savings, auto loans, credit cards, mortgage and home equity loans, and more are all available at our conveniently located South Valley Branch, not to mention our Community Rewards program, giving back to the communities we call home. Think of us as your banking partner — trusted advisor — champion. Think of us as your credit union.
Location details
120 98th Street NW, Suite C-2, Albuquerque, NM, 87121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I love Nusenda but you better have a lot of time when going through the drive-up lanes. The service is always sooo slow! Pretty sure just one teller works all open lanes. 🤦🏻♂️
Nusenda claims to be for the community, but when they have a chance, they will not be there for you. I tried to get a HELOC which if i got, would have left me less than 60% debt to value on my house as well as assests to cover the HELOC x 4 but no, they won't help me get access to my equity because my income is not high enough. I'm not even trying to get the full amount, just a line of credit to back up my business and my annual income is HIGHER than the line of credit. Real help to the community threre!
EDIT: Okay, so yes, the wait is extreeeeemly long, but the workers' attitudes are absolutely amazing, considering the number of customers and who knows what they face. I did change the number of stars... ORIGINAL POST: Oh my goodness! I am sooooo glad this is NOT my bank. Had to help my dad a few times, and I have never seen such horrible service. Either they need a second branch nearby, so they are not so stressed with the insane amount if customers or they need more people to work. It would probably help everyone's at... read more
Overall, Nusenda has terrible service. They currently only have one loan processor so you’ll be waiting several weeks. In my experience my loan officer did not communicate with me effectively, would go out of office for a week at a time without notice even if I spoke to her the day before. Most of the telephone bankers are rude and immediately have attitude with you if you ask any questions. No customer service whatsoever. When I opened the checking account after receiving my funds for home improvement, I quickly discovere... read more
No reason to be waiting a full hour and some to activate credit card and not to mention this is due the first initial visit because of CC fraud and representative not throughly handling my bank fraud prevention correctly only to find out my cards are still on lock.. waste of my time completely
Frequently asked questions about Nusenda Credit Union - 98th street
How is Nusenda Credit Union - 98th street rated?
Nusenda Credit Union - 98th street has a 4.6 star rating with 31 reviews.
When is Nusenda Credit Union - 98th street open?
Nusenda Credit Union - 98th street is closed now. It will open at 9:00 a.m.