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UFirst Credit Union - Corporate Office
- Credit Unions
- Salt Lake City, UT
About this business
UFirst Credit Union is a value-driven, member-owned financial cooperative serving over 130,000 members since 1956. With a mission to make a positive impact every day, we provide thoughtfully designed products and services that prioritize your financial well-being. As a not-for-profit organization, we return profits to our members through better rates, rewards, and free services. Proudly rooted in Utah, we’re dedicated to supporting and investing in our local communities through 21 conveniently located branches. At UFirst Cre... read more
Location details
3450 Highland Dr, 201, Salt Lake City, UT, 84106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 5:30 p.m. | |
| Tue | 09:00 a.m. to 5:30 p.m. | |
| Wed | 09:00 a.m. to 5:30 p.m. | |
| Thu | 09:00 a.m. to 5:30 p.m. | |
| Fri | 09:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been a member for a long time (since the University Federal CU days). They keep wasting money on rebranding, yet there are continuous technical issues with their online banking: credit card charges get posted twice, payments do not post properly, bill pay doesn't work properly, credit card points cannot be redeemed for cash back, etc. I would strongly discourage people from joining. There are plenty of other credit unions that provide far superior services.
Used this bank for 20 years and never had a problem. The past two years have been drastically different. Awful customer service, glitchy web browser and app (showing the run amount of funds, which is a big problem obviously), and other issues. I’ve had to call them at least one time a month about processing errors on their end. I want to support local, but they’re making it hard.
This “credit union” doesn’t even have enough liquid capital or credit underwriting capabilities, to match any other lenders, banks or institutions offers. They gladly take members money but stingily won’t lend it on credit when asked. Anyone would be better off with a local or national bank, or competitive credit union. I’ve regrettably been with UFirst for several years & they have fallen short in supporting their members. Couldn’t be more disappointed with the underwriting dept. after proving all income & credit worthiness... read more
I’ve been a UFirst member for decades. Their new online banking system is extremely problematic. Too much time has been wasted with staff members trying to correct reoccurring issues and this does not instill confidence. Since time of this post, additional issues with this credit union have taken place. Expiring my credit card a month early and not sending out a new card for weeks after (had to call), I am at the point I will close this account soon, UFirst has failed us time and time again.
Ever since 'University Federal Credit Union' became 'UFisrt', I started having problems. The human side of service practically vanished almost instantly. When I first tried to place a payment on my car loan through a neighborhood branch, like I occasionally did in the past, I was informed that I would need to do it either through their app, or over the phone, with applicable fees. No big deal at that point. My most recent experience was when I was offered a Quick Cash loan for a down payment on a car. The application was de... read more
Frequently asked questions about UFirst Credit Union - Corporate Office
How is UFirst Credit Union - Corporate Office rated?
UFirst Credit Union - Corporate Office has a 2.5 star rating with 23 reviews.
When is UFirst Credit Union - Corporate Office open?
UFirst Credit Union - Corporate Office is closed now. It will open at 9:00 a.m.