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Ferman Chevrolet
- Car Dealers
- Tampa, FL
About this business
Location details
9751 E Adamo Dr, Tampa, FL, 33619, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
The service department absolutely is horrible. Have had nothing but bad experiences every time I've gone to them. The purchasing experience was perfect and flawless with all 3 chevy's that I purchased last year. The service leaves much to be desired however. I can't tell you how many people I have voiced my concerns to about this issue at Ferman and everytime I'm told "Oh call this person next time or that person" yea well I've done that and the end result is always the same-- HORRIBLE customer service. It takes forever... read more
Business response:
We are disappointed to hear that your experience was not a positive one. We hope to be able to hear more about this and work to turn it around. Please reach out to me. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256
Don't lie to your customers and respect the wishes of your future customers own credit!! Which is something that Ferman Chevrolet in Brandon does NOT do! RUN AWAY AS FAST AS YOU CAN!!!!!! VETERANS ALSO BEWARE!!!!!! (my husband is a disabled Vet and they still did this to Us!) We were lied to and they went against our wishes on running our credit! It started when we asked that if our deal that was offered to us (after we already had a pre-approval in place with another bank and another car dealerships vehicle set in ou... read more
Business response:
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. If you are willing to give us another chance, please reach out to me! Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256
Purchased a brand new 2019 Colorado on 12.30.18 and traded in my vehicle. 8 days later noticed a shudder in the transmission, took it in for service and was told... oh these vehicles are known for that. It's a known issue and GM is not authorizing or paying for any further repairs until an across the board fix is approved. Less than 300 miles on my vehicle when I noticed this issue. Now I've owned my vehicle 3 weeks, 6 days it was in shop and no fix it sits in my driveway. Was told, oh it's safe to drive, WTH, I am spen... read more
Business response:
Thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to us at (813) 365-9943 when you can so we can address this situation directly. Thank you and have a great day.
The customer service that I experienced was not great at. It was the beginning of week 3 to receive my refund from the issue. I ended up emailing the GM of the property and the refund was "pushed through" the following day. Very disappointed and will not be going back again. If you need additional information regarding my issues, you can ask your GM for the email that I sent. I should have been given my full refund back.
Business response:
Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. Based on your past experience it seems it was not a good one and I do apologize for that. If I can be of any further assistants please feel free to contact me anytime. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256
Why don’t u stand up for customers. That guy out front has a lemon & you won’t help!!!
worst customer service ever!!! salesman was more worried about smoking his e-cig!!!
The fact that I have to take to social media for someone to “possibly” call me back is comical. Not to mention that my vehicle has been there 4 times in a month and still not fixed. You do the math it doesn’t add up.
Business response:
Hello Kelly, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. Based on your rating you did not have a good experience at the dealership. Please contact me so I can assist you with your needs. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256
don't care for this place enough said
Business response:
Hi! Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (813) 365-9943 so we can work towards a resolution.
THIS DEALERSHIP LEFT US STRANDED AND WALKING!!! I KNOW MR. FERMAN DIFFENTLY DOESN'T APPRECIATE THE LEADERSHIP "DRAGGING HIS NAME THROUGH THE MUD" WITH THIS TYPE OF SERVICE. I PRAY THIS COMPANY REASSESS THEIR PROFESSIONALISM AND COMPASSION FOR THE CUSTOMERS I PRAY BLESSINGS AND FAVOR ON ALL THAT HAVE BEEN"JUKED"AND MISTREATED BY THIS ESTABLISHMENT. F.Y.I THIS PICTURE AND FULL EXPERIENCE WITH THIS COMPANY WILL LEAK TO LOCAL NEWSPAPERS, OTHER SOCIAL MEDIA SITES AND POSSIBLY LOCAL NEWS .
Business response:
Hello Kimberly, my name is Tommy Farruggio, I am the Guest Experience Manager at Chevrolet. I do apologize that you feel you were left stranded and did not have a good experience at the dealership. I don't understand why you feel this way when we repaired the radiator hose and you declined all other repairs that were needed on your vehicle and also the dealership tried to help you purchase a new vehicle which you declined. You did leave with the vehicle that was running at that time. Please contact me to discuss further so ... read more
Frequently asked questions about Ferman Chevrolet
How is Ferman Chevrolet rated?
Ferman Chevrolet has a 4.1 star rating with 6,469 reviews.
When is Ferman Chevrolet open?
Ferman Chevrolet is open now. It will close at 9:00 p.m.