Ferman Chrysler Jeep Dodge Ram of Wesley Chapel

gardenvariety777 

on DealerRater

2 years ago

I have been trying to get a recall done there for years, they keep telling me they don’t have the part. They say they will try to get the part and call me when they get it. They never call. I give them one star because I can’t give them less. There’s two recalls on my car that they refused to do. I’ve called jeep recall and they tell me the part is available so you’ll figure it out. Yes, I did purchase my car there. They could show a little customer loyalty. 

Dr. L 

on DealerRater

3 years ago

I took my car to get an oil change in September of 2022 to get an oil change, and the service tech sent me on my way with the cap off, sitting on the side underneath the hood of my vehicle. Oil spilled out of my vehicle and all over my driveway. Ferman Chrysler Jeep Dodge RAM of Wesley Chapel was nice enough to clean, detail the inside of the car and provide a free oil change. A part had to be replaced, and I had to wait a day or so for it to come, but they were able to make that happen. However, the scent of the oil spill s... read more

productioncounts 

on DealerRater

3 years ago

First and last time at this jeep service location. I thought I would try this jeep location since it’s on the way to my place of work. I Took my jeep in for a oil leak diagnose and to check my water pump for play. My service advisor the first day seems to be ok, I got my inspection report to Review recommendations but I noticed that they didn’t test my battery, look at my brakes and a few other things, they also said I needed a engine air filter when I had that replaced 3 months ago at another dealer, how do you do a full ci... read more

rjbeyer55 

on DealerRater

3 years ago

Friendly, fast appointments, great service. .. .. g .. g …g. g g g g g g g g 

1jak0965 

on DealerRater

3 years ago

I have owned a Jeep for 10 years, bought my 1st from this dealor. Got a better price for the 2nd elsewhere, but still used this Feeman for Service. I was always happy with the service until about 1.5 years ago, when they told me that I needed repairs that weren't needed. They told me I needed new brake pads and rotors, I got a 2nd opinion ar Midas and my rotors were good only needed new pads. A big price difference! They did a fluid flush they had done on my previous service. These are just 2 examples of the services they li... read more

Dealership reviewer 

on DealerRater

3 years ago

Bob Cooper the service said that he decides whether repairs on your car are worth their time even if it's under warranty. 

Dealership reviewer 

on DealerRater

3 years ago

This is for the Lutz location: Bob Cooper said that he decides whether repairs on you car are worth their time even if it's under warranty. Sure hope nothing happens to cause an accident that needed repair but Bob didn't think the money was worth someones safety. 

Kennygregory3530 

on DealerRater

3 years ago

Referred a friend to them after buying a truck from them, they tried charging 4 grand more then the ferman in New Port Richey. My after purchase buy service was a terrible expeirance.. do your self a favor and drive to new port richey ferman you will save thousands. 

Smile 

on DealerRater

4 years ago

Not sure where to even start. Worst experience of a lifetime with this dealership. We are looking for a first car for son. Yesterday saw vehicle online called and was available. We drove out saw vehicle test drove and interested in purchasing vehicle. Son was out of school in an hour and a half and wanted him to see before we purchased. So we left got son got cash for purchase. Returned there was someone that had arrived lookied at car and went on test drive. Note we were ready to purchase the online price was 7979 plus. Out... read more