This profile has been claimed by the business owner or representative.
Ferman Chrysler Jeep Dodge Ram of Wesley Chapel
- Car Dealers
- Lutz, FL
About this business
Location details
24314 FL-54, Lutz, FL, 33559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Third times a charm I leased a brand new 2017 Dodge Ram sport about a year ago. I have had it back to Ram 3 times for the same significant vibration issue. They fixed it this time but it took 3 times!!!
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Robert Cooper at (813) 285-0713 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Cosmetic Issues Vehicle runs perfectly fine(until now). Just a lot of cosmetic issues you don’t expect a big box dealer to bypass, since that’s the reason most of us use them. Flew from out of state to pick up vehicle. Loose bumper, aftermarket junk side mirror, ripped rubber stripping throughout driver side vehicle door(either owner got locked out or car was being broken into). A lot of scratching due to instrument being used to open alleged locked door. Just leads to a sour taste after purchasing. Vehicle was delivered to ... read more
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Luke Miller at (813) 690 5850 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Customer Service Improvements The service reps need to be more outgoing, inviting and customer friendly. I was treated like just another customer coming through their service department. I wasn't greeted when I pulled up.
Very unsatisfied The sales person was extremely helpful very nice went out of his way to make a deal. But the finance manager and the manager were very unprofessional. They did everything wrong from beginning to end and in the end I did not get the vehicle because they messed all my paperwork up. I ended up going to a Cadillac dealership and getting a vehicle within two hours and I am still waiting for my deposit money which has been over eight now.
Business response:
We apologize for the negative experience you had with us. Please contact our manager Luke Miller, at (813) 690 5850 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Terrible and negligent I went in for a routine oil change. MY husband mentioned there was a noise coming from from wheel area when brake was applied and asked for it to be checked. He was given the oil change and said breaks look good. NO problem, pads and everything was good. Fastforward two day....I took it in becase of the noise. I took it in again. As I sat and waited for the advisor Brian Guest, the tech came an lifted my hood. I asked why he was going under the hood and he said to top off windshield washer fluid. I tol... read more
Business response:
Sorry to hear you had a less than amazing experience with us. We strive to do our best at our dealership. Please contact Robert Cooper at (813) 285-0713, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Customer Service Non exsistant Walk in and not one employee can say hello. Just stand there like you do not exist ehile they do computer work and still say nothing for 5 Plus minutes! Just no clue on customer Service or just be polite. Will not return!
Business response:
Sorry to hear you had a less than amazing experience with us, Ryan. We strive to do our best at our dealership. Please contact Luke Miller at (813) 690-5850, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Bad experience with online check in Online check in price for my jeep with my vin # from an email sent to me from Ferman was $59.95 and $10 coupon to check in online. When I go to pickup with a 25+ min wait at the counter I was helped by Anthony and the price was $118... I showed him my email and he didn't want to honor it he said my Jeep needs synthetic oil and it's $89 for just the oil. I told him to ask his manager because they sent the email to me with the prices and coupon. He said he could probably do the price but not... read more
Business response:
Sorry to hear you had a less than amazing experience with us, Jamey. We strive to do our best at our dealership. Please contact Robert Cooper at (813) 285-0713, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Treated horribly! I am not at liberty to discuss prior events but I was treated like a criminal when I visit this location and I have done NOTHING to be treated this way. Bob Cooper needs a lesson in customer service, apparently I can no longer visit this location without “Bob” being there for “my deal”. Please note I did nothing wrong and should not be treated poorly and be surrounded by people as if I’m a prison inmate.
Business response:
Sorry to hear you had a less than amazing experience with us, Madina. We strive to do our best at our dealership. Please contact Robert Cooper at (813) 285-0713, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Very poor first 6 and half hours better second day There is way too much for me to get into on details but the first 6 and half hours was filled with BS and lies from the salesman. Let’s just say we were legally never supposed to be test driving the vehicles under recall. Then after we sign all paper work then he tells us we can’t have vehicle till recall is fixed. But the next day we came in to cancel sale due to the paper work being null and void because cars with recalls cannot be sold and the manager was very apologetic ... read more
Business response:
Sorry to hear you had a less than amazing experience with us. We strive to do our best at our dealership. Please contact Luke Miller at (813) 690-5850, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Frequently asked questions about Ferman Chrysler Jeep Dodge Ram of Wesley Chapel
How is Ferman Chrysler Jeep Dodge Ram of Wesley Chapel rated?
Ferman Chrysler Jeep Dodge Ram of Wesley Chapel has a 4.6 star rating with 6,066 reviews.
When is Ferman Chrysler Jeep Dodge Ram of Wesley Chapel open?
Ferman Chrysler Jeep Dodge Ram of Wesley Chapel is open now. It will close at 8:00 p.m.