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Ferman Chrysler Jeep Dodge Ram of Wesley Chapel
- Car Dealers
- Lutz, FL
About this business
Location details
24314 FL-54, Lutz, FL, 33559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Horrible experience The worse costumer services that I never received in a dealership, unexperience sales persons, worse Internet sales service, they did not take seriously your appointment, not value your time and businesses, I will never buy from Ferman or Recommend thus dealer.
Business response:
We apologize for the experience you encountered here at the dealership. Please contact us so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Literally caused physical harm I came in to test drive a 2017 Jeep Grand Cherokee Trailhawk, having been excited for the vehicle for some time and having test drive the previous year's model. David Colvin was the salesperson who arranged the appointment. During the test drive, I realized that it was not the vehicle for me. Mr. Colvin then convinced me to drive a very-slightly-used JKU (Jeep Wrangler Unlimited), Anniversary Edition, with a lift installed. The beginning of the test drive seemed to go ok, and I liked it- until ... read more
Horrible salesman and service I went to Ferman jeep today to purchase a 2016 Jeep Wrangler unlimited and had horrible service with a very nasty and rude salesman with the most horrible attitude by the name of Kathy. First off we called to make sure they had the jeep we wanted and they stated that they did and would have it parked up front and ready for us and set an appt time for 2:00 which we had to drive two hours to get there. Upon our arrival there was no jeep waiting and then Kathy tells us they sold that particular jee... read more
Frustrating and disappointing They sold us a Ram 1500 truck and told us the towing weight was 10,000,but salesman Forgot or didn't know that it had the lowest gear and would only tow 8300lbs.Now we can't purchase the toy hauler that we have on order.At first the manager said he would make it right. Said they could change gear,now they say can't be done,but they would sell us another truck. Well We can't afford bigger more expensive truck! Oh the manager also said that a weight of 8800lbs. Was in our paper work,not true!!! An... read more
Business response:
Richard, We feel bad for you in your situation, however you were told by both the Sales manager and the salesperson at the time you were deciding on which truck to purchase, what the pulling capacities were. If you ordered a hauler that is to big or heavy, we cannot be held responsible for that. Both manager and salesperson shared with you that that truck would pull 8800 lbs and your response was , "that will be fine". Again we are very sorry you have this feeling however the statement in the review that says we told you 10,... read more
Still waiting for my Jeep to be repaired. On 28 December, 2015, I bought a 2007 Jeep Wrangler from the Ferman dealership on State Road 54, in Lutz. 100 yards from the lot, the service engine and passenger airbag warning lights came on. I brought it back to them for service, and got it back, two days later. Managed to drive my Jeep for a day and a half, before the lights came on again. Back it went to the service department. This time, it was in for most of an afternoon, and afterward, the warning lights stayed off for severa... read more
Business response:
Mathgirl, we apologize for the experience that you have had with us and the Jeep you bought. Please allow me to apologize on behalf of the dealership for this. We try to accomodate everyone when ever we can,. In looking into this file, we did have a problem in the beginning in which the dealership took care of the issues. We know that you purchased an extended service plan for your 2007 Jeep which has 115,732 miles when you bought it, however that waranty or really any warranty that we have doesn't ever cover a "clutch". The... read more
Engine light and transmission failure. The Jeep sold to me was faulty and unsafe. An engine light and airbag warning came on less than a hundred yards from the dealership, the day I bought my Jeep. Despite full a warranty, they have tried to get out of needed transmission repairs. Won't return calls or emails, and have generally made this the worst car buying experience of my life. I have been contacted about repairs, and hopefully will be picking up my Jeep (for good) this Friday.
Business response:
Mathgirl, please feel free to call me on my cell phone 727-433-5421 my name is Gary Sweigart and I am the GM. It is not our intentions to upset anyone and I have talked with my Service manager who has said he has spoken to you even as of today 01-19-2016. Please contact when you can so we can certainly regain your trust and take care of finding a solution to your needs.
False Advertisement Rude employees and lacking Finance dept I went to the dealership last night with intentions of finishing a deal on a 2015 Dodge Journey i was hoping i would either have keys in hand or pick it up the next day. I would like to let you know how disappointed i was with my experience. First after much confusion i was informed that your internet is double dipping on the Discounts. I was also told that the Internet sale price minus the discounts that they did give me (approx $1900) would some how make the price... read more
Terrible to deal with I've bout a few cars from here. 2 in the last couple years. They have gone down hill considerably. I received an email showing an Internet price for a truck I had been looking at. I inquired about it and didn't receive a phone call or email back. So I called on the vehicle. They had the vehicle to purchase and I told them I'd come over to purchase. I was instructed that new rebates would be available two days from then and I should wait till then. I waited and went to purchase the vehicle and they raise... read more
Liars and Sneaks Worst customer experience that I've had from any company in my life. They lied about everything. They made promises about prices and then refused to follow through. Every shred of information and quote that I was given turned out to be completely untrue and was exposed once I started digging at the numbers a little. DO NOT BUY YOUR CAR FROM HERE. Horrible people all around. I'm not sure how they sleep at night.
Frequently asked questions about Ferman Chrysler Jeep Dodge Ram of Wesley Chapel
How is Ferman Chrysler Jeep Dodge Ram of Wesley Chapel rated?
Ferman Chrysler Jeep Dodge Ram of Wesley Chapel has a 4.6 star rating with 6,066 reviews.
When is Ferman Chrysler Jeep Dodge Ram of Wesley Chapel open?
Ferman Chrysler Jeep Dodge Ram of Wesley Chapel is open now. It will close at 8:00 p.m.