Ferman Chrysler Jeep Dodge Ram of Wesley Chapel

mikedehn 

on DealerRater

19 years ago

Re: Service Complaint from 12/20/06 Dear Mr. Re: Service Complaint from 12/20/06 Dear Mr. Pandolfi: I brought my vehicle in for service for the first time with the Ferman Service Department on December 20, 2006. I am writing this letter as a formal complaint of the services I received. I called last week to schedule an appointment for an oil change and for my breaks to be checked out. The appointment was scheduled for 1pm. The day before my appointment I received a call confirming my appointment for 1pm on 12/20/06. I had a ... read more

murrays_madhouse 

on DealerRater

20 years ago

Purchased Vehicle last year it took 3 trips to get the paperwork right. Have tried to keep this dealership as my provider for regular preventive maintenance and warranty work. We have always had to leave multiple voice messages trying to schedule work, both thru the switch board operator and calling direct to the service dept.. In a year we have only ever received a return call twice. When we do reach someone we must schedule 2 weeks in advance for an oil change. Their have been 2 instances when we have waited, with an appoi... read more