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Ferman Chrysler Jeep Dodge Ram of New Port Richey
- Car Dealers
- New Port Richey, FL
About this business
Location details
4023 U.S. Highway 19, New Port Richey, FL, 34652, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Appointment not valid Made an appointment for vehicle service. Arrived 15min early, only to wait for over an hour. I asked if my car was being worked on, only to find out it hasnt even been moved from its spot. I asked for my vehicle back and left.
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Too Automated While I embrace technology, it's not a substitute for communication and customer service. After getting our Jeep serviced we received numerous emails and text messages, we responded, but received nothing back. I called and left voice mail 3 times asking for a confirmation that service was done, the Jeep was detailed and the amount of final bill. I asked about one of the engine light issues but received only a vague explanation and we chose not to address it. After hearing nothing about the final invoice we went... read more
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
BLUE PEN MARK ON MY D/DOOR! Oil change took two and half hours, w/appointment. BLUE PEN MARK on D/DOOR! Why so many recalls? Just bought from Chrysler Waited five minutes at the door with no line, and no one acknowledged. Two employees were working and the others where looking past me like they do not work there and browsing on the computer, “appeared to be, AUTOTRADER”. Been a dodge fan for awhile with no issues, but sure surprised on this one.
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Dishonest The service man told me something expensive was wrong with my car. I got a 2nd and 3rd opinion and my car was cleared. Glad I listened to some great advice and got my car out of there. I also asked when dropping off my vehicle for them to replenish fluids and of course that was not done. I had a far better experience with Jamie in the past.
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Terrible customer service Hate coming to this service center they acted like your not even there. And trying to call them on the phone haha what a joke I cant wait to sell this car so I dont have to come back here
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Rude Service I arrived for my appointment a few minutes late the service rep was rude saying I was late and that he didn’t think they could help me. I replied saying I was less than ten minutes late. I confirmed they were doing an oil change and also confirmed that my car would be washed and vacuumed since I requested it when I made my appointment Jamie said it would. I left my car at 11:40 and my car was picked up around 3:30. The car was washed on the outside but not vacuumed inside I immediately messaged the service rep a... read more
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Oil change and time My appointment was at 11 for an oil change and did not get out of there till 1:30 absolutely bull ridiculous. Then I had a coupon for 21.95 with the dealerships information in the coupon was told oh we don’t don that oil change anymore. So I had to wit over 2 hours for a dm oil change and pay double the price. I have told several people not to go there and in the process of contacting channel 8 news
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Beware of lies Had a horrible experience with this dealership price was fair went in approved at 7.44 % they told me they couldn't find that offer ended up with 12.12 and 8 inquiries on credit report called cap one they said 7.44 was still good but they wont refinance for 5 months so I'm stuck with it do not trust mark
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
22 days in the shop, over priced, and treated like crap my truck broke down Saturday. got it towed in there that afternoon. got a call on Monday saying they got the truck and the alternator is bad which is going to cost $1,300 dollars which I thought was terribly high but I have already paid for a tow there so at that point getting gouged is life. the service rep said truck would be done Wednesday. Wednesday came and went no call no truck so I called Thursday and was told that now the part had to be ordered from Cleveland an... read more
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 EXT 1135 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Frequently asked questions about Ferman Chrysler Jeep Dodge Ram of New Port Richey
How is Ferman Chrysler Jeep Dodge Ram of New Port Richey rated?
Ferman Chrysler Jeep Dodge Ram of New Port Richey has a 4.6 star rating with 8,889 reviews.
When is Ferman Chrysler Jeep Dodge Ram of New Port Richey open?
Ferman Chrysler Jeep Dodge Ram of New Port Richey is open now. It will close at 8:00 p.m.