Ferman Chrysler Jeep Dodge Ram of New Port Richey

skippers daddy 

on DealerRater

6 years ago

slow service the service advisor jesse did an outstanding job. however the service end of it really leaves a lot to be desired. I spent 3 hours there just to have a wheel hub on. that is just totally unacceptable. while I was there another customer was having 4 new tires put on. when we left she had already been there for 2 hours and no word of completion. the day before I was there for a very simple half an hour job. 3 hours later it was finally done. perhaps the people that set these appointments need some training as to h... read more

boltsman 

on DealerRater

6 years ago

Expensive Diagnostic Fee The service was fine and the employment lounge was nice however having to pay the $125 diagnostic fee for a half hour of work is way too high, I only came to Dodge because I had to on the ABS light, otherwise I’ll go back to my normal mechanic for all other work. 

RCAMBENSY 

on DealerRater

6 years ago

miss diagnosing Don’t complete diagnosing the my truck so I have to return. I have had a lot of work done at this location and spent a lot of money. Now I’m wondering how much of that work didn’t really need to be done. 

Cheryl1023 

on DealerRater

6 years ago

Insulted by service manager complaint filed! I came to the dealership as I was picking up my teenage granddaughter from school. Mind you she had an incident earlier in the week and went by ambulance so I’m worried about her. The hands free starts making random calls to 2 places can’t get it to end on the screen or the button but could by phone but then it would redial, then climate screen just pops up first it’s just there then temp comes up one side is blasting cold air driver side is blasting heat but you can’t do anything... read more

Jeep_bear 

on DealerRater

6 years ago

Very poor customer service He actually tried to have me arrested for complaining about the service i recieved on a Jeep GC I purchased new from Ferman. He also claimed to be the owner. He'll say it's my fault but I wasn't arrested or charged with anything, the police thanked me. He just didn't like me and thought he had a way to show power over me so he took it. Jeep corporate has apologized for him and have paid for the repair at another service center. I am still waiting for an apology from Ferman. 

schlottf 

on DealerRater

6 years ago

poor service My son's Ram 3500 was there for over 2 weeks, brake ABS alarms were both on because of low break level fluid and air conditioning antifreeze had been dumped, got it refilled at Auto Pro and blowing cold air again. Also filled brake fluid reservoir and alarm lights went off. Seem to be inexperienced with large trucks, 

bassfreye 

on DealerRater

6 years ago

Chk tires Gd job. But this is last time I will rate this. Takes me too long to type msg! This is beginning to p... me off. 

Iwonka3 

on DealerRater

6 years ago

Saturday Service Every time I am there I had issues. I don't recommend this location for service at all . I was schedule for transmission fluid change and for that reason I took a day off from my work . Unfortunately i was again misinformed about the price they said it will cost 180$ for service and then the price jumped to 750$ and I was told that even if I wanted this service done , it is not going to happen because they have to order parts ... I just left to find out that my car was left unlocked on the parking lot!! Very... read more

AML 

on DealerRater

6 years ago

Inconsistent Message Didn’t want the”option” offered but was told I had to get it. My sales person said his manager it was his manager who said it. What really disappointed me was that I overheard another sales person in the next cubicle talking to a customer and saying she could do something about it probably “getting it at cost” for the her customer. The policy regarding this option (which by definition is a choice you can choose to decline) should be consistent and applied to all customers. Finally, this is not an option ... read more