Ferman Chrysler Jeep Dodge Ram of New Port Richey

Roy123 

on DealerRater

6 years ago

POOR COMMUNICATION Purchased this certified preowned vehicle from Ferman. We worked with a salesman who is no longer employed. We shared our interest in this vehicle, but questioned a ticking noise we heard from the hood. We were assured that this was normal for this particular make and model. We went ahead and purchased upon the terms that we would not take immediate delivery, as the salesman was going to have the noise checked by the service department and perform some minor paint touch ups. At our first service appointmen... read more

new Cherokee 

on DealerRater

6 years ago

Wanted oil change and new windshield wipers I went to the service department for an oil change and to have new wipers for the windshield. Not Steve someone else came to find me in waiting area. My tires need to be rotated. I agreed to the $19.95 charge. When my car was finished they told me the wipers were fine and didn't need to be changed. It took 2 hours and I just wanted to get home as I had a sinus infection. So I will go elsewhere for the wipers. BTW, Steve didn't check me in. He was in the shop. 

James P. 

on DealerRater

6 years ago

Diagnostic of Used Jeep Cherokee Latitude. I dropped my car off on Thurs 3/28/19 @ approximately 4:00 pm for my Fri 3/29/19 appt @ 11:30 am. However, when arrived on Fri afternoon to pick up my car, the Service Advisor I was assigned to had no idea it was there. I presume the Service advisor who took my car didn't communicate that. 

mrbfh61 

on DealerRater

6 years ago

Brake noise New vehicle with brake squealing, mechanic unable to replicate problem, vehicle still making noise. Still looking to get problem solved, frustrated to say the least. 

DONAVIN777 

on DealerRater

7 years ago

The job was not completed as indicated on the sign off form. The sign off form indicated fluids filled, battery checked, tires rotated - That was Saturday a total of an hour and a half. Monday I was stranded for roughly 10 hours because the battery was bad and on top of that the windshield and coolant fluids were not topped off or filled up. I had to have a state trooper from my neighborhood jump me off at the front of my neighborhood and then it wouldn’t crank at Advanced Auto with all of their availabile equipment and I fi... read more

sgtkinder1 

on DealerRater

7 years ago

All parts weren’t there for recall I was told they had to order all recall parts so my appointment had to wait a week. I dropped the truck off and returned 4 hours later saying they have to order one of the recall parts. Just this morning I noticed my odometer button was broken (not sure how). I’m out of town for a while with the vehicle so there’s nothing I can do. The reason for the delay getting the recall fixed was to order the parts- someone failed me. 

M.Bearden 

on DealerRater

7 years ago

Unprofessional, Doesn't know their own policies/ procedures The service advisors are rude, do not know their own policies and procedures. They seem clueless when you ask them a question. Unprofessional. Becky was a little rude and sarcastic but tried to act like she was being helpful. Steve did not seem to want to get involved to help resolve the issue. Jaime was rude to Becky and was unwilling to help when Becky asked for it. This was in front of the customer-Me and whoever else was standing behind me. 

MPETRACIAHCC 

on DealerRater

7 years ago

I had a service done. And now my engine light is on Engine lights on and i am in Greensboro nc. Never had a problem till i got it serviced. So i will bring it to a ram dealer up here 

Tommich 

on DealerRater

7 years ago

Chrysler Dodge crazy They new of the problem with the recall on the truck we had and helped us with the trade. This will be my last dodge