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Ferman Chrysler Jeep Dodge Ram of New Port Richey
- Car Dealers
- New Port Richey, FL
About this business
Location details
4023 U.S. Highway 19, New Port Richey, FL, 34652, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Not great I purchased a 2015 Dodge Ram 1500 beautifil truck, great customer service theexperience was great. I was told at time purchase i still remaining factory warrnty and that the dealership gives a 3 month 3000 mile bumper to bumper warranty. I was given this speach twice, as it was explained that this is incase during the certfied inspection something may be missed. Well a few days after my purchase I notice moisture in drivers side headlight made an appt to have it looked at by the service center. APPT was At 1100 am ... read more
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Sell You Nothing You Need How To Begin DescribingHow I Was Lied To By Becky About Work, And Parts I Needed, But Did Not Need Quoted Me A Price Of $2400,00 For Rotors, Calipers, Pads, Brake Hoses, And Tires All Around, Tune-Up, And Battery. Well I Take The Dodge To My Usual Mechanic And What Do You Know, All I Needed Was One Caliper, And Rotor, And Front Pads All Together With Tune-Up! $806.45. I Knew She Was Full Of It When She Said I Needed Tires, Cause I Just Got Them Like 2 Weeks Ago. Sorry Ferman Dodge But This Is Unacce... read more
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Picky customer service Attempted multiple times to do a transmission fluid change and still waiting to get serviced the machine still broken, made an appointment to get my vehicle serviced and waited in line to get taken care of off and some lady peeks her head in and Jamie the desk rep. Jumps out of his seat to take care of her, even had my wife come to get my car serviced because i cant keep missing days off work and even she got skipped while the staff at the desk are just sitting there not attending anyone, is like they ... read more
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Terrible service Came in for an oil change and to get something checked. First of all they completely forgot about my car and didn’t look at it till hours later when I called to check on it when we had an 8am appointment. Then they told us the problem was with our battery and we needed a new one. Quoted us over $300 for a battery and over $60 to install it. Didn’t say anything about ordering a battery or anything. So I got a new battery and had it installed by Jim Browne for $20 because ferman would not call me back and when... read more
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847-5555 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Cannot go back after today Brought in a coupon which was sent via email from your dealership for 15% off an oil change. Had to threaten to cancel my appointment to get the service advisor to honor it. My factory stereo audio is cutting out on the left side and blowing speakers. They claim they couldnt replicate. I told them they would experience it if they drove the vehicle. The car was not driven to confirm. Instead I was told to take the car to the dealership that sold and installed my speakers to have them replace the spe... read more
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847 5555 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Serious transmission problems Our car was in recently for various updates and repairs, and in general the work was fine. However, the transmission even though it has had “the latest and greatest” Computer updates, continues erratically to slam in and out of gear. It is unpredictable and it times it is severe. The transmission is faulty and needs replacement. This complaint is aimed squarely at Chrysler corporation, not Furmans. Someone in your operation needs to forward this information on to Chrysler corporation. I respectf... read more
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847 5555 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Horrible!!! Had a scheduled appointment at 2 arrived at 1:40. My car wasn’t taken into the bay until 3:10 and I left at 4pm!!! Horrible service without any notice of the wait. I tried to come early around 12 and was told to go home because it was too early. Then when I arrive someone with a 3pm appointment finished before I did?? Only positive outcome was the oil change was free I guess since they noticed my wife and kids were waiting with me this whole time. Poor communication and disregard to customer service.
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847 5555 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Water pump replacement Typical dealership repair experience. Had water pump replaced, couldn't really get a decent response as to why a water pump would fail on a vehicle that only had 35500 miles on it. Unusual for me to see a water pump price that didn't include the gasket. Seems an easy way to add an additional $17 to the bill. Then of course you have to pay 32 plus $$ to get new antifreeze. And before they do anything, you have to agree to $125 plus diagnostic charge that will be applied toward the repair. Could be possi... read more
Business response:
Thank you for your review!
Came in for a transmission issue and wasn’t fix Very disappointed with the service department tech didn’t fix the problem and I’m sure this dealer can’t fix the vehicle bringing it some where else
Business response:
We apologize for the negative experience you had with us. Please contact our manager, Heather Bousquet at (727) 847 5555 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Frequently asked questions about Ferman Chrysler Jeep Dodge Ram of New Port Richey
How is Ferman Chrysler Jeep Dodge Ram of New Port Richey rated?
Ferman Chrysler Jeep Dodge Ram of New Port Richey has a 4.6 star rating with 8,889 reviews.
When is Ferman Chrysler Jeep Dodge Ram of New Port Richey open?
Ferman Chrysler Jeep Dodge Ram of New Port Richey is open now. It will close at 8:00 p.m.