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Ferman Chrysler Jeep Dodge Ram of New Port Richey
- Car Dealers
- New Port Richey, FL
About this business
Location details
4023 U.S. Highway 19, New Port Richey, FL, 34652, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Disapointed I waited two hours then asked the status of my repair and it wasn’t until I was inquiring, had to wait even more only to be told they didn’t have the parts. The screen inside the waiting area was not kept up to date either. I will get the repair I needed and shall not return. I have gone to the Ferman Ford dealership in Clearwater for two years and they were always outstanding. I also made several calls that were never returned to see if the part was in yet. The term one and done is applicable for this place.
Business response:
We apologize for the negative experience you had with us. We strive to do our best at our dealership. Please contact Heather Bousquet at 727-847-5555 XT 1135, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
oil change took my car in for first oil change...……….they did an unauthorized update and ruined my radio...now my car will be there 2 to 3 days
Business response:
We apologize for the negative experience you had with us. Please contact Heather Bousquet at 727-847-5555 XT 1135, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Going somewhere else! Never fixed what I asked them to fix. Cancelled my extended warranty with them. Took Jeep in several times for ongoing issues and light on dash. Light still on and issues still exist. Going elsewhere! The service people are good but the work is not!
Business response:
Sorry to hear you had a less than amazing experience with us. We strive to do our best at our dealership. Please contact Heather Bousquet at 727-847-5555 XT 1135, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Horrible worst service dept ever...Be Aware of Ferman Horrible customer service Please Be Aware of this Ferman Dealer....Worst experience ever...….. Jamie Kissinger lied to me about fixing my truck and lost thousands of dollars in possible revenue by fixing my truck as agreed upon...he left me stuck for 4 days with no vehicle and was a real disrespectful smart a** once I arrived to pick up my still broken Durango... Jamie should loose his job for this. I dropped my Durango off there on a Friday morning for minor A/C repairs ... read more
Business response:
Sorry to hear you had a less than amazing experience with us. We strive to do our best at our dealership. Please contact Heather Bousquet at 727-847-5555 XT 1135, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Went in for recall repair My husband took his car there to take care of a recall repair. The technician cracked a piece on his dash. When he got in the car he noticed it immediately. He broughtit to their attention and he was told "That couldn't have been me I wasn't anywhere near there." Well it was not there before, and it's there now. So after my husband insisting that it was not there before, they finally take him into the service office only to tell him that they can't help because there is no service manager there. He ... read more
Business response:
We apologize for the negative experience you had with us. Please contact Heather Bousquet at 727-847-5555 XT 1135, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Disappointed I brought my 2017 ram in for a service and my tire pressure sensor wasnt reading in the truck... port richey insisted that they could not fix the problem.. so I picked up my truck and brought it to lutz dealership where they went ahead and fixed the problem instead of trying to make excuses to get out of it... so I'll drive a hour for better service..
Business response:
We apologize for the negative experience you had with us. Please contact Heather Bousquet at 727-847-5555 XT 1135, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Oil Change Appointment Scheduled my oil change over a week in advance for a Saturday at 11:30am. FYI -my oil changes are covered (along with a tire rotation which I was not having done). Arrived at Ferman at 11:25 (time noted). After waiting my turn, I was checked in. We were waiting, not dropping off. Walked around the lot for some time, sat in the waiting room. At 12:40, went outside, saw on the tv screen they had me checked in at 11:45 or 11:50 - as I walked towards the back lot, I see my Jeep out there. Maybe it's done a... read more
Business response:
We apologize for the negative experience you had with us. Please contact Heather Bousquet at 727-847-5555 XT 1135, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
3 STRIKES AND YOU ARE OUT! FIRST TRIP WAS FOR TRANSMISSION SERVICE AND I HAD TO TAKE IT BACK 2 TIMES BEFORE IT WAS FIXED (STILL NOT SURE IF LEAK IS FIXED). SECOND TRIP - I HAD DAUGHTER'S CAR TOWED (1 BLOCK) IN BECAUSE IT WAS RUNNING HOT. I TOLD THEM RADIATOR WAS LEAKING AND I WANTED EVERYTHING CHECKED. WHEN THEY CALLED ME WITH AN ESTIMATE TO FIX, THEY GAVE ME ESTIMATE FOR MANY, MANY, MANY THINGS. I FELT THE PRICES WERE TOO HIGH AND I HAD THE CAR TOWED TO ANOTHER LOCATION.FOR A SECOND OPINION. THERE, I WAS TOLD THE HEAD GASKE... read more
Business response:
Sorry to hear you had a less than amazing experience with us, Sharon . We strive to do our best at our dealership. Please contact Heather Bousquet at 727-847-5555 XT 1135, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
I keep having to bring my car back I've brought my car in at least 6 times because the radio likes to skip set radio stations when you using the control on the steering wheel to change the radio. The first three times, I was told it was user error. Jamie found it and did a computer update, which helped, but the problem resumed after about 2 weeks. A subsequent advisor told me that there was no problem, until he finally sat in the car and tried it for himself. He saw the problem and has ordered me two control buttons for the ... read more
Business response:
Sorry to hear you had a less than amazing experience with us. We strive to do our best at our dealership. Please contact Heather Bousquet at 727-847-5555 XT 1135, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Frequently asked questions about Ferman Chrysler Jeep Dodge Ram of New Port Richey
How is Ferman Chrysler Jeep Dodge Ram of New Port Richey rated?
Ferman Chrysler Jeep Dodge Ram of New Port Richey has a 4.6 star rating with 8,889 reviews.
When is Ferman Chrysler Jeep Dodge Ram of New Port Richey open?
Ferman Chrysler Jeep Dodge Ram of New Port Richey is open now. It will close at 8:00 p.m.