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Ferman Chrysler Jeep Dodge Ram of New Port Richey
- Car Dealers
- New Port Richey, FL
About this business
Location details
4023 U.S. Highway 19, New Port Richey, FL, 34652, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Liars and rude! We started by getting an online quote for a car we wanted to trade (which I have written proof of in email) where they gave me a quota and asked me to come in. We got there and it was all lies. Then the very rude new sales manager, David Lee, came out and explained how he didn't understand why we came here expecting such a thing ... Trying to blame us and honestly making it seem like we are stupid or something!! We left right away and it was two hours of my life I will never get back. Avoid them like the plag... read more
Business response:
We apologize for the negative experience that you had with us. We do honor KBB offers, however, KBB provides a range, and we are not always able to offer the highest amount of the range. We were also willing to provide a discount so that we could help equal out this range. Please contact our Guest Relations Manager Heather Bousquet at hbousquet@ferman.com if there is anything else that we can help with. Thank you!
Worst financing and misleading info If you hope to get a good finance rate for a used high mileage vehicle while having very good credit, forget this dealership. I got a rate of double digits which I would expect from dirt path used car lot giving a loan to bad credit customers. I had very good credit around the 700's and once I heard that double digit rate I was surprised and then they mislead me to think that other banks would possibly give a better rate so i agreed for them to check. I had to call back 5 times that day wi... read more
Business response:
Hi Walter, We apologize for the negative experience that you had. We did try everything we could to move the process along but ultimately and unfortunately, we have to get in line with what the bank was allowing.
They messed up my van door!!! my side slider door would not close all the way after $729 I used it 3 times then on the 4th closing my entire door panel fell off on the inside. Took it back twice. Now my door will not close! And none of my automatic buttons work all because they did not secure my door panel!!! They said they could not figure it out now I am out of a lot of money and my van is worse than it was! I am a paraplegic I drive my self now I have to take someone with me to manually close the door they have taken my i... read more
Business response:
We apologize that you have had a negative experience with our service department, we would never want someone to feel as if they have been taken advantage of. After you had spoken to our service manager, you were brought back in and all of these issues had been resolved according to follow up phone call about a week after we took care of the concern. If you are still having issues please contact us so that we can resolve them, our guest satisfaction is our number one concern. Thank you!
Thumbs dowwn experience Ferman won, I lost. I got the bug to buy a new car and trade a 3 year old 24K mile perfect condition car. Ferman threw the numbers at me and like a inexperience car buyer I am, I purchased. I went home and figured I paid 4K too much and also paid $69.00 for their add on lug nuts that probably cost them $10.00. Also they cheated me out of the 500.00 military incentive. I thought car dealerships were supposed to change their sales tactics and not take advantage of less financial savvy buyers.
Worst cat buying ever Let me start out with my wife and I talked to ferman dodge over the phone and internet and had a deal done because we lived over 4 hours away. My wife had the,dealership guaranty what our monthly payment was gonna be before we got there or we where not going to make the drive. So they did and we made the drive. Next day they called asked when we would be there so the could have paperwork and cat ready for us when we got there, that's nice and to be expected when you are driving that far. Skip toward we ... read more
Business response:
Mr. Jeffrey I am David Lee the New Car Director from Ferman CJD, where you purchased your Journey. I have read your complaint and would like to correct some things for you if possible how can I assist please contact me directly my extension is 1173 727 847 5555 I am aware your vehicle had some scratches and my sales manager offered for you to have fixed and we would reimburse you up to $200. If this is not the case please let me know. what else about this situation can I help you with I do understand you were told the paymen... read more
Buyer Beware - Don't Waste Your Time My wife and I stopped by on Saturday and worked with Tim. We were clear on our needs and our budget. We did not have the car we wanted to trade, so we returned on Monday evening. Tim was working with another client (Tim is great, it is the Sales Management Staff that blew the deal), so we decided to determine the trade in value for my vehicle, then return on Wednesday to work with Tim on a deal. The young lady (who was working for the dealership a month) took my car (was not gone long) th... read more
Business response:
Hello, We greatly apologize for the experience that you had with us. We appreciate your feedback and will do everything we can to make it better. Our General Manager, Jason, reached out and left a message for you yesterday to try and resolve this issue. He can also be reached at 727-847-5555. Thank you and we hope that we can turn this experience around!
Worst Service Dept ever! I have had nothing but bad experiences with Fermans service department. From the 1st week I've owned the car there has been nothing but trouble with them. In the 1st week I had the car I brought it back because the front end was shaking so bad. They did nothing, and the 3rd time I brought it back for the same problem I was told it was a characteristic of a PT Cruiser and to get use to it. It took calling Chrysler directly and having them intervene for them to do anything. After that any time I brough... read more
Business response:
We apologize that you feel you have not received the great guest service we strive for. We remember your situation very well, Mike Hughes our Service director sat with you and went over the entire history of your PT Cruiser. We did find all of your concerns and repairs, unfortunately the dates and mileage are not what you remember. We left off with you going home to review your service copies, if a discrepancy is found we would correct it immediately. The repair in question was done in June of 2011, under factory warranty at... read more
Ran our credit for a specific vehicle... My husband and I spent hours at their office on a Saturday and made a deal on a specific vehicle that isn't offered in that trim level anymore. We were told we were approved but with a big down payment and that they would try a few more places to see if we could get a lower or no money down deal. We said no problem, call us on Monday and let us know. On Monday my husband called to check on the progress and he was told that the vehicle we had worked a deal on was just sold to someone e... read more
Quoted 2 different fees Although i did not actually have work done, i did call last weekend and ask how much to check transmission fluid. There is no dipstick on mine. It took until Monday to get back with me and i was told free to check but there is a charge to add it. OK... today i call to make an appt. and to have the fluid checked and i am told a diagnostic fee of $99.00 Won't be doing business with them. Can't get a simple price quote right. LOL Lori
Business response:
Lori, We apologize for the confusion regarding your recent calls into our service department. You are correct in the fact there is no dipstick on your vehicle and because of that, we would not charge you to check the fluid, and the only cost involved would be the cost of the fluid to top it off. We feel the confusion came in when you were told that, if you in fact do have a leak and would like us to look into it, there would be a diagnostic charge to identify the leak. Please keep in mind that our diagnostic fee is charged t... read more
Frequently asked questions about Ferman Chrysler Jeep Dodge Ram of New Port Richey
How is Ferman Chrysler Jeep Dodge Ram of New Port Richey rated?
Ferman Chrysler Jeep Dodge Ram of New Port Richey has a 4.6 star rating with 8,889 reviews.
When is Ferman Chrysler Jeep Dodge Ram of New Port Richey open?
Ferman Chrysler Jeep Dodge Ram of New Port Richey is open now. It will close at 8:00 p.m.