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Ferman Chrysler Jeep Dodge Ram of New Port Richey
- Car Dealers
- New Port Richey, FL
About this business
Location details
4023 U.S. Highway 19, New Port Richey, FL, 34652, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Is there a Car Salesman "Hall of Fame?" Last weekend, Kenneth Levicky took on a monumental task. He was faced with 2 feisty, middle aged, reluctant car buyers. These people were ticked off that Volkswagen was buying back their Diesel Jetta, and they were rabidly focused on taking their limited funds and trying to get into a small SUV. _________________ We have no doubt that Ken saw us coming with our stack of written price quotes from Chevrolet, Ford, Hyundai, & others. Instead of running for the hills, Ken Bravely faced our... read more
Business response:
Thank you for your review!
WORST SERVICE TEAM EVER!!! Let me start by saying, I purchased a vehicle from this dealer, and they offered me a complimentary first oil change. I took my other vehicle in for servicing first, and my experience was so atrocious, I won't even bother bringing my other vehicle back for FREE!! I would rather pay than deal with these clowns ever again. I scheduled my appointment online for 10:30am. When I arrived, I walked into the service lobby as no one was there to greet me in the service drop off area. When I found an availab... read more
Business response:
I am very concerned about your experience with our team. Please feel free to call me directly and I will do my very best to resolve your issues. Jason Whidden-General Manager
MISLEADING SALES practices. Closed a deal via phone Monday afternoon, sales person made me an VIP reservation to pick up and pay for the vehicle on Tuesday. Upon my arrival I was informed that they did not have the vehicle we had a deal on, they then tried to sell me a vehicle without 4wd which the other had. Further it had more miles on it than the one I had made the deal on. I got a "SORRY". then they proceeded to try to sell me other higher priced vehicles. THE MANAGER now claims he is trying to locate a vehicle for me. T... read more
Business response:
I am very concerned about your experience with our team. Please feel free to call me directly and I will do my very best to resolve your issues. Jason Whidden-General Manager
WORST DEALERSHIP FOR SERVICE AND REPAIRS! Took the car in for a transmission problem. The said it needs solenoids. Paid a very high cost and after the were replaced had a stalling problem with the car. Had it back in there 6 times each time they did something different and said it was fixed which each time it was not. So after spending a boatload of money time out of work the stalling still was not fixed. Took it to another mechanic that found the solenoids were not put in properly and was the cause of the problem. So now I ... read more
Deceptive sales practices The total time spent at the dealership was over 7 hours from 9:30am - 5:00pm on 12/27. I still cannot believe it took this long to purchase a car. The biggest issue I have is the automatically applied warranties and extras that Eric Dugas put into the sales contract without asking. The extra warranties included GAP, extended warranty, road hazard and some sought of clear coat protection. They say this protective clear coat protection was applied during detailing. I have serious doubts that it was si... read more
Business response:
Hello Doug, We apologize for the negative experience you had at our dealership. We pride ourselves on providing our guests with superior customer service and we are never happy to heat that we have fallen short of these expectations. Please contact Robert Packard, our Finance Director and he will be happy to assist you. He can be reached at 727-847-5555 xt 1175 or rpackard@ferman.com. Thank you!
Playing phone tag for months I bought a brand new 392 Charger off the showroom floor backing in August. The car was missing Two electronic updates. A week after after I had it I was driving and my OIL PRESSURE went to ZERO. It's now October 26th, and I'm still playing phone tag.
wiring/ short in the car I brought my car in because the Computer was shorting out. I explained when I came in back on June 10th, that something is shorting out the computer. I advised that i was able to unplug the neg cable and make the engine light go away and fix the car until it shorts out again. They first insisted the problem was the TIPM basically all the FUSES for the car. It was over $700 and did not fix the problem, infact it lasted about a month before the computer shorted out again. Now they told me its the compu... read more
Sold a defective "Certified Pre-Owned" Jeep We purchased a 2011 Jeep Patriot from Ferman of New Port Richey on July 17, 2016. We originally thought we had a very pleasant car buying experience with Tracy Buczkowski and Finance Director, Robert Packard. On Tuesday, August 23, 2016, my husband was driving the 3 miles home from work when the Jeep stalled while turning in downtown Tampa. We had the car towed to the nearest dealer, Jerry Ulm in Tampa. We were informed our newly purchased Jeep needed new wheel bearings and had axl... read more
Business response:
We apologize that you had this issue. We would like to discuss with you. We have tried to call you a couple times. Maybe we are not calling the correct number. Could you please send us the phone number you would like us to call? Please email Walter Wallace @ walter.wallace@ferman.com or call him at 727-847-5555 xt 1180. Sorry again and we look forward to talking to you.
Poor Salesman My husband and I have been speaking to Roy Faulkner for a couple of months now on financing a 2016 wrangler unlimited. He explained to us that we needed $4,000.00 down before we could do the deal. We saved and kept in contact with him during the 2 months and when we were ready we contacted him again to let him know we were ready and to have a jeep ready for us by the end of the week. When the time came he stated he had 8 jeeps within a 400 mile radius that he could get for us. He said he would contact us first ... read more
Business response:
Hello Tanya, Julio Ayala reached out to you last week to work on having this resolved. If there is anything additional we can do to ensure that you had a great experience with us, please let us know. Thank you!
Frequently asked questions about Ferman Chrysler Jeep Dodge Ram of New Port Richey
How is Ferman Chrysler Jeep Dodge Ram of New Port Richey rated?
Ferman Chrysler Jeep Dodge Ram of New Port Richey has a 4.6 star rating with 8,889 reviews.
When is Ferman Chrysler Jeep Dodge Ram of New Port Richey open?
Ferman Chrysler Jeep Dodge Ram of New Port Richey is open now. It will close at 8:00 p.m.