Ferman Chrysler Jeep Dodge Ram of New Port Richey

nothanks 

on DealerRater

6 years ago

Couldn’t fix problem after three tries I had to take my vehicle to another Jeep dealer b/c they couldn’t fix it at Ferman. To boot, they were not friendly and didn’t return my phone call. Thumbs down. 

kmcintyre 

on DealerRater

6 years ago

Recall Took car in on my vacation to have 2 recalls done. I had made an appointment a month in advance was told by the lady making my appointment they would have the parts. They fixed the recall for the air bag but couldn't replace the catalytic converter they stated they only get so many in each week and didn't have one!!!!! I had an appt and they should have set one aside for me!!!! Now I have to reschedule the appointment which is extremely unacceptable. It's not convient to just drop my car off anytime I work 45 min away... read more

xxx 

on DealerRater

6 years ago

Organized Scam I brought my vehicle in for 1 problem, but after my vehicle left it had 5 other problems,THAT IT DIDN'T HAVE BEFORE IN WENT INTO THE SHOP & over $1700 worth of needed repairs!👎🏾 

tmardy 

on DealerRater

6 years ago

Women should not use Furman service. My appointment was for 8:30 AM I left the show room at noon. They took 10 other scheduled appointments Ahead of mine and left me sitting waiting 

1025josh 

on DealerRater

6 years ago

Very unprofessional service advisors. It sucked. Very unprofessional. Wish I could have treated them the same way but I have more class than that. After me I watched them be unprofessional to the next customer an old lady. 

j21s2000 

on DealerRater

6 years ago

Length of time. I had an appointment and had to wait over 3 hours there for an oil change and tire rotation. If I have to choice to go to a different one to use my care package certificates I will. 

keithbaldwan48 

on DealerRater

6 years ago

Disappointing to say the least. Took the car in for two recall issues and was told the appointment would need to be made for at least five days out so both parts in reference to the recall are sure to be there. Upon our arrival, we were informed one of the two required parts was not there. If we had been told this ahead of time we would have rescheduled. Then we had the car serviced and were told the fluids would be checked with the oil change; however, the fluids were not checked or filled. The service tech we dealt with, J... read more

OLIVIA 

on DealerRater

6 years ago

Horrible customer service Two Saturday in a row I was told to bring my car in to service a recall that I was under the impression was previously completed ,but turned out it was not due to missing parts. Also needed the gas cap & a light changed. After my car was sitting there since the 9 AM, i received a message that it was ready and come pick it up. Sitting in my car ready to drive home I realized nothing was done, recall still not fixed, gas cap and light not changed....and none could help me because Jason was not there a... read more

sarah.sosnicki 

on DealerRater

6 years ago

Wont use this service department again Took my 2019 Jeep Wrangler in for its first oil change and tire rotation. When I arrived I mentioned that the new 2019 Wrangler require 5 quarts of oil opposed to the previous models that require 6 quarts. Get my service invoice and it says 6 quarts were added. I expressed my concerns to the service advisor who still claimed that 6 quarts was correct despite me pointing out in the owners manual where it says 5 quarts. Took 3 days to get in contact with the service manager who finally wa... read more