Ferman Volvo Cars of Tarpon Springs

RICHARD.GLASS 

on DealerRater

4 years ago

I was there for 2 hours - had called earlier and explained the purpose of the appointment - no contact from the service team until they told me the part would not be in until the following Tuesday. Wasted 3.5 hours of my time. 

fmevoli 

on DealerRater

4 years ago

your service department sucks with a capitalS I would not recommend your dealership to anyone because of your POOR service 

rox_pam 

on DealerRater

4 years ago

"My Volvo XC60 had a persistent warning about a low..." My Volvo XC60 had a persistent warning about a low battery despite charging so I thought it was bogus but couldnt be sure Sharon got me in right away and did the check that was needed! 

travhott 

on DealerRater

4 years ago

"They are horrible. Leave you stranded, dont honor..." They are horrible. Leave you stranded, dont honor warranty work. I know it seems wonderful when you buy, but if you have a problem. Your out of luck. 2018 they want to charge 500 plus for batteries and say go to the manufacturer for warranty? They make the batteries. 

Teresa 

on DealerRater

5 years ago

"I showed up when I didn't have an appointment and they..." I showed up when I didn't have an appointment and they still manged to squeeze me in. Because of y'all I could make an informed decision about my used car purchase! 

johnport 

on DealerRater

5 years ago

"I am not pleased with the vehicle I purchased because..." I am not pleased with the vehicle I purchased because within days of the purchase there were several issues that I feel Ferman Volvo should have corrected at no cost to me.l purchased the vehicle from Ferman because I felt they are are a reputable company and would stand behind their vehicles. 

NICK@EE.COLUMBIA 

on DealerRater

5 years ago

"I booked an appointment at 8:40 in the morning to have 4..." I booked an appointment at 8:40 in the morning to have 4 new tires mounted. I expected to wait about an hour. Instead it took almost 3 1/2 hours. If I had been told in advance, or even after I arrived, that the wait would be longer than expected, I would have arranged a ride and returned. Instead, I was just left waiting while others with appointments came and went. This was not acceptable. 

djkennedy16 

on DealerRater

5 years ago

"I called and set an appointment to have windshield..." I called and set an appointment to have windshield resealed and my headliner replaced. At no point when I set the appointment and dropped the car off did anyone from the service department bother to tell me that they do not perform these services. In return I received a hollow apology and a number to call for a company that actually performs these services. 

bobjs1114 

on DealerRater

5 years ago

"Well I brought my Volvo in for a recall , all went well..." Well I brought my Volvo in for a recall , all went well . I waiting to hear back about the damage to my wheels . Matt in service sent the to a rep .