Ferman Volvo Cars of Tarpon Springs

bellalovespink57 

on DealerRater

2 years ago

I do not recommend this dealership my XC40/4 years old, 30,000 some odd miles, has a serious safety issue in which no-one can fix. My vehicle sounds an alarm and then stops short at any speed on any road at any time and because the team at Tarpon Volvo cannot duplicate nor fix the issue, I was told I may never return to the Tarpon Volvo dealership ever again for no reason whatsoever, and I am left with a serious safety issue. 

Tyoung230 

on DealerRater

2 years ago

Pathetic communication and service. Their frequent failure to return simple phone calls is extremely unprofessional. I will not do business with them again. 

5sperry 

on DealerRater

2 years ago

I had an appointment for service and 4-5 days later the car was ready. I called one Saturday after my low pressure light came on and was told that it was at least 10 days before it could be even looked at. I went to Tampa to the Volvo dealership and was seen immediately and with 30 minutes the tire was fixed. I will use the Tampa dealership moving forward. Thank you 

brittany.kaufmann 

on DealerRater

2 years ago

My last visit was related to a tire issue. I purchase tire and rim warranty/insurance at purchase. Without any attempt to make a claim under it I was told it would not be covered and it was my fault. It was basically a morning going back and forth. After I insisted that a claim be made, it was and guess what… it was covered. I feel like there was an attempt to take advantage of me in this situation. 

jjd.2012 

on DealerRater

2 years ago

Matt has absolutely no idea what customer service is . . I brought my XC90 in to have windshield replaced at 9:40am Matt told me car would be ready end of day. No one contacted me about status so I called at 5:40 pm to find out car wasn't going to be ready until sometime the next day. Sharon informed me it needed 12-14 hours before I could drive it. Problem is no one bothered to tell me, the owner of the car that i would be without it for the better part of 2 days... WORST service department staff,Matt and worst salesman Mik... read more

jjd.2012 

on DealerRater

2 years ago

No communication for 6 weeks after purchase other than when i reached out after 3 weeks i was told i would have a new windshield installed due to crack in original. 

magibb.60 

on DealerRater

2 years ago

High prices and unsuccessful completion of requested repair. No sense of urgency to complete work to get car back to me. 

nooka1011 

on DealerRater

2 years ago

Found out that the used car I bought needs a transmission only a week after I purchased it. Started making a strange noise, so I took it to a dealer 

rogerreinisch 

on DealerRater

2 years ago

Not a good service experience at all! Routine service and 2tires, car was in shop almost two weeks, received call that car is ready. Went to pick up only to be told car is not ready! Pick up car two days later, alignment completely off and noise problem not addressed at all!